A complex media-delivery platform redesigned around the traveler standing at the screen.
00 / Overview
Making airport entertainment easier to browse, buy, and take onboard.
Before reliable in-flight internet, Red Touch kiosks let travelers buy and transfer movies, music, books, and other entertainment to their devices. The engineering worked; the interface did not. Agency689 rebuilt it around observed use, then adapted it for the web.
Agency role UX and Interface Design Partner
Client Red Touch Media
Services User Research / Use-Case Analysis / Information Architecture / Wireframing / UX Design / Touchscreen Interface Design / Visual Design / Web-Service Screen Design
01 / Research
Watch what travelers did, not what the interface expected.
Agency689 reviewed thousands of observed use cases and filmed interactions to find where travelers hesitated, misunderstood the path, or abandoned a purchase.
02 / UX Architecture
Design the right experience, then connect the technology.
Agency689 wireframed browsing, selection, payment, and transfer around the intended experience. Red Touch’s engineering lead then connected the platform to it.
03 / Touchscreen Interface
A purchase path built for speed, clarity, and touch.
The final design organized large content libraries, clarified feedback, and made the system feel like a consumer media product rather than a technical utility.
04 / Web Adaptation
Extending the experience beyond the kiosk.
Agency689 later adapted the interaction model for a web service travelers could access beyond the airport terminal.
05 / Result
A substantial increase in first-year kiosk sales.
The client reported a 35% increase in kiosk sales during the first year after launch.
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